Asri Zainal

Singapore ยท

Geek, adventure-seeker, perfectionist & loves solving problems with innovative solutions.


IT Service Desk Analyst

Dulwich College International

  • Manages local HQ office IT Infrastructure(Network, Servers & others).
  • Provides IT-related assistance to local and remote staffs.
  • Works closely with Shanghai HQ office IT team for group level projects.

August 2017 - Present

Systems Engineer

Management In Style

First hands-on experience with IT enterprise systems(Windows Active Directory, Microsoft 365, Cisco Networking products).

March 2015 - July 2017


Geek Team

Provides on-site support for home & business users on IT-related concerns with expertise in Apple products.

June 2014 - March 2015

Senior AppleCare Advisor

Apple Inc

Having more than 5 years in callcenter experience, provides remote support to end-users for Asia, Australia & New Zealand customers. Receives cases as a Senior advisor from T1 advisors for complicated or unresolved cases that require higher level expertise.

Dec 2012 - June 2014


Kaplan Higher Education

Diploma in Information Technology


Programming Languages & Tools
  • Mobile-First, Responsive Design
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum


Apart from being an IT geek, I enjoy spending time outdoors. Travelling to places that I've never been before, exploring new cultures getting outside comfort zone.

When forced indoors, I love binge-watching on Netflix for Sitcoms. Other than that, I spend most of my time exploring current trends in technology news and learning on new advancement in IT related stuffs.


  • MCSA - Office 365
  • ACMT - Apple Certified Mac Technician
  • ACTC - Apple Certified Technical Coordinator
  • ACSP - Apple Certified Support Professional