Geek, adventure-seeker, perfectionist & loves solving problems with innovative solutions.
First hands-on experience with IT enterprise systems(Windows Active Directory, Microsoft 365, Cisco Networking products).
Provides on-site support for home & business users on IT-related concerns with expertise in Apple products.
Having more than 5 years in callcenter experience, provides remote support to end-users for Asia, Australia & New Zealand customers. Receives cases as a Senior advisor from T1 advisors for complicated or unresolved cases that require higher level expertise.
Completed coursework in computer systems, programming, networking, and IT infrastructure management. The program provided a solid foundation for my career in IT support and systems administration.
Regularly participate in professional development through industry certifications, workshops, and online courses to stay current with evolving technologies in IT infrastructure, cloud computing, and system administration.
Apart from being an IT geek, I enjoy spending time outdoors. Travelling to places that I've never been before, exploring new cultures getting outside comfort zone.
When forced indoors, I love binge-watching on Netflix for Sitcoms. Other than that, I spend most of my time exploring current trends in technology news and learning on new advancement in IT related stuffs.